Flying high, but not on drugs

For years, I had set my goal to be the best HVAC company in our area. I was finally able to prove that I was reaching my goal. Over five years, my client list had grown by almost 500%. Satisfaction of those customers was at 99%. I knew there was always going to be someone who didn’t like something that one of our technicians hadn’t done. A lot of people don’t say anything about the good service they receive, but almost everyone will say something when they don’t get good service. I always strived to only have the best HVAC technicians in my company. I make sure they have the best training and we all work together. When I got home the other day, my partner asked me what I had been drinking. I was laughing and twirling around because of my new statistics. I told her how well our HVAC company was doing. I didn’t want to take away from other businesses, but I was happy that we were reaching our goals. It is unusual that a woman owns an HVAC company, but for it to have such high rankings, we have to do better than most other HVAC companies. I was proving that it was possible to not just break into a man’s world, but to do it just as good as they can. I love being an HVAC technician and I love being the owner of an HVAC company. I just hope I can keep up with the good statistics and continue doing well for our HvAC customers..

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